Terms of service

Last Updated: March 21, 2026

Agreement to Terms

By accessing or using Peopling at peopling.app, operated by Peopling LLC, you agree to these Terms of Service. If you don't agree, stop using the service immediately and don't create an account.

What Peopling Is

Peopling is an AI-powered coaching platform that provides automated coaching sessions. The service uses artificial intelligence to deliver coaching content. This is not a substitute for professional human coaching, therapy, or medical advice.

Creating and Securing Your Account

To use Peopling, you need a valid account with a name and email address provided through Auth0 or another supported login provider. We authenticate you through OAuth, which means you don't need a password with us directly. You must be at least 18 years old, and you're limited to one account per person.

Keep your OAuth credentials confidential and notify us immediately if someone accesses your account without permission. You're responsible for everything that happens under your account.

How Payment Works

Peopling uses a credits-based system. Stripe processes payments, and we do not store full card numbers or CVV codes.

New accounts currently receive 5 complimentary sessions to try the service. After that, you purchase credits as needed—each credit allows one coaching session. Credits are one-time purchases in USD and do not expire. There are no recurring charges or automatic renewals.

Pricing is displayed before purchase and may change with 30 days notice. Promotional pricing might have extra terms.

All credit purchases are final. Refunds are at our discretion and may be considered for technical issues that prevented you from using purchased credits. Refunds take 5-10 business days to process. For refund requests, email support@peopling.app.

What You Can and Cannot Do

Use the service only for lawful purposes. Don't attempt unauthorized access to our systems, upload malware, use bots or scripts, circumvent usage limits, resell our service, reverse engineer our AI, break any laws, damage our servers, or share your account with others.

Fair Use

Usage limits are designed for normal personal coaching use. We'll flag excessive or unusual patterns and may investigate abnormal activity. Each account is for one person only—no sharing credentials or letting others use your account. Organizations need separate accounts for each user.

Don't use automation tools to interact with our AI or scrape content. Don't reverse engineer our models or build competing products. Don't abuse refund policies or commit fraud.

If you violate fair use, we can monitor your usage, suspend your account, terminate it permanently, refuse refunds, or report illegal activity to authorities. Examples of violations include running scripts to generate thousands of messages, sharing accounts among team members, creating multiple accounts to get extra free sessions, or extracting AI content for reuse.

Understanding AI Coaching

Peopling provides AI-generated coaching content. This is not a substitute for professional therapy, medical advice, or human coaching. AI responses come from algorithms and may contain errors or limitations. Verify important information yourself and use your own judgment.

Using our service doesn't create any professional relationship—not therapist-patient, doctor-patient, or coaching relationship. Our AI doesn't provide medical, legal, financial, or therapeutic advice. For serious mental health concerns, consult a licensed professional.

AI responses are based on patterns and training data, not human judgment. The AI may occasionally produce inaccurate or inappropriate responses. We're continuously improving but can't guarantee perfect accuracy. Report problematic responses to support@peopling.app.

You're responsible for how you use AI coaching suggestions. Don't rely on it alone for important life decisions. Seek professional help for mental health crises or emergencies. Use this service as a supplement, not a replacement for professional services. In mental health emergencies, contact 988 (Suicide & Crisis Lifeline) or emergency services.

Intellectual Property

We own all rights to the app, platform, and our content. Our trademarks and logos are protected. You retain ownership of content you create but grant us a license to use it as necessary to provide the service.

Privacy and Data

We collect limited personal information including your name, email address, and coaching session data such as conversations and transcriptions. We also use Vercel Analytics and Vercel Speed Insights to collect usage and performance data to improve the service. Review our Privacy Policy for complete details on our data practices.

Service Availability

We aim for 99% uptime but can't guarantee uninterrupted service. We may perform maintenance that temporarily limits access and aren't liable for service interruptions. We reserve the right to modify or discontinue the service with reasonable notice.

Disclaimers and Liability

The service is provided "as is" without warranties. We don't warrant error-free or uninterrupted service. We don't guarantee the accuracy of AI-generated content or any specific coaching outcomes.

Our AI coaching doesn't constitute professional medical, psychological, legal, or financial advice. Always consult qualified professionals for serious matters. In mental health emergencies, contact 988 (Suicide & Crisis Lifeline) or emergency services.

Our liability is limited to what you paid for the service in the past 12 months. We're not liable for indirect, incidental, or consequential damages. We're not responsible for decisions you make based on AI coaching content or for AI errors, inaccuracies, or inappropriate responses.

Ending Your Account

You can terminate your account anytime through Settings or by contacting support. We may terminate or suspend your account if you violate these terms, commit fraud, fail to pay, or harm the service.

Disputes

These terms are governed by California law. First contact us at support@peopling.app to resolve issues informally. If that doesn't work, disputes go to binding arbitration. No class action lawsuits—disputes must be individual.

Additional Terms

These terms are the entire agreement between you and Peopling LLC regarding the service. We may modify them with 30 days notice. Continued use means you accept the changes. If any provision is unenforceable, the rest remains in effect.

For questions about these terms, email support@peopling.app.

Last updated: March 21, 2026